Lifetime Warranty
We build our shoes to withstand thousands of hours of intense court action. That's why we back them with comprehensive warranty coverage.
Comprehensive Coverage
Every pair of Supa Critical shoes is protected against manufacturing defects and premature wear.
What's Covered
Manufacturing Defects
Stitching failures, adhesive issues, or material flaws present from manufacture
EVA Technology Failure
Loss of bounce return or compression within 2 years of normal use
Sole Separation
Premature separation of outsole from midsole or upper
Upper Material Failure
Tears, holes, or deterioration not caused by misuse
Hardware Issues
Eyelet failure, tongue attachment, or other hardware defects
What's Not Covered
Normal Wear & Tear
Expected wear from regular use, including outsole wear patterns
Misuse or Abuse
Damage from improper use, modification, or extreme conditions
Cosmetic Issues
Color fading, minor scuffs, or aesthetic wear that doesn't affect performance
Altered Products
Shoes that have been modified, repaired by third parties, or used for non-intended purposes
Lost or Stolen
Replacement for lost, stolen, or accidentally discarded shoes
How to File a Warranty Claim
Contact Us
Email warranty@supacritical.com with your order number and photos of the issue.
Evaluation
Our team will review your claim and may request additional information or photos.
Resolution
Approved claims are resolved with replacement, repair, or refund within 5-7 business days.
Required Information
- • Original order number or receipt
- • Clear photos of the defect
- • Purchase date and usage details
- • Description of the issue
Response Time: We respond to warranty claims within 24 hours during business days.
International Warranty
Our warranty is valid worldwide. International customers may be responsible for return shipping costs, but we'll cover replacement shipping for approved warranty claims.
Warranty Periods by Region
- • North America: Full warranty coverage
- • Europe: Full warranty coverage
- • Asia-Pacific: Full warranty coverage
- • Other regions: Contact us for details
Local Support
We work with authorized retailers in major markets to provide local warranty support and faster resolution times.
Warranty Support
Our warranty team is dedicated to ensuring your Supa Critical shoes perform at their best.
Warranty claims processed: 98.7% within 24 hours