Terms of Service

Acceptance of Terms

By accessing and using the Supa Critical website, placing orders, or using our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Product Information & Availability

• All product descriptions, specifications, and performance claims are based on extensive testing
• Colors may vary slightly from what appears on your screen due to monitor settings
• We reserve the right to limit quantities and discontinue products at any time
• Prices are subject to change without notice
• All orders are subject to acceptance and availability

Ordering & Payment

Order Process

• Orders are processed upon receipt of payment
• You will receive email confirmation when your order is placed
• We reserve the right to cancel orders for any reason
• Bulk orders may require additional verification

Payment Terms

• Payment is required at time of purchase
• We accept major credit cards and PayPal
• All payments are processed securely through encrypted channels
• Currency is USD unless otherwise specified

Shipping & Delivery

• Shipping times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to shipping carrier
• International shipping may be subject to customs duties and taxes
• You are responsible for providing accurate shipping information
• Delivery to incorrect addresses due to customer error may incur additional charges

Returns & Refunds

Our complete return policy is detailed on our Returns page. Key points:

• 60-day performance guarantee from date of purchase
• Items must be in good condition with normal wear acceptable
• Refunds processed within 3-5 business days of return receipt
• Original shipping charges are non-refundable except for defective products
• International returns may be subject to additional fees

Intellectual Property

All content on this website is protected by intellectual property rights:

• Supa Critical brand, logos, and trademarks are our property
• EVA technology specifications and designs are proprietary
• Website content, images, and text are copyrighted
• You may not use our intellectual property without written permission
• Product reviews and testimonials become our property when submitted

User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use automated tools to access our website
• Interfere with website operation or other users' experience

Disclaimers & Limitations

Performance Claims

While we stand behind our performance claims, individual results may vary based on usage, playing style, and court conditions. Our performance guarantees are covered by our return policy.

Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow these limitations, so they may not apply to you.

Privacy & Data

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

Governing Law

These terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved in the courts of [Jurisdiction]. If any provision of these terms is found invalid, the remaining provisions will continue in effect.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the new terms.