60-Day Performance Guarantee
Experience the revolutionary difference risk-free. If you don't feel the performance boost, return them for a full refund.
Zero Risk Guarantee
We're so confident in our Supa Critical EVA technology that we offer a full 60 days to experience the difference.
How to Return Your Shoes
Start Your Return
Contact us at returns@supacritical.com or use our online return portal with your order number.
Get Return Label
We'll email you a prepaid return shipping label within 24 hours.
Pack & Ship
Pack your shoes in the original box (or any box) and attach the return label.
Get Refunded
Full refund processed within 3-5 business days of receiving your return.
Return Requirements
- ✓ Within 60 days of purchase
- ✓ Shoes in good condition
- ✓ Original packaging preferred but not required
- ✓ Normal wear and testing is acceptable
Note: Court testing is encouraged! We want you to experience the full performance difference.
Exchanges
Size Exchanges
Need a different size? We'll send your new size immediately and provide a return label for the original pair.
- • Fast exchange processing
- • No additional shipping charges
- • Keep playing while we process
Color/Style Exchanges
Want to try a different color or model? Easy exchange within 30 days of purchase.
- • Switch between any current models
- • Price difference applies if any
- • Free return shipping on exchanges
Need Help with Your Return?
Our customer service team is here to make your return experience as smooth as possible.
Average response time: Under 4 hours